h31 Responsible Gambling Guidelines
Enjoy the entertainment, but stay within your limits. h31 believes that safe and controlled play is what brings genuine enjoyment in the long run.
Age Restriction and Access
By creating an account at h31, you confirm that you are over 21 years of age and that you are participating on this platform of your own free will. Under our Terms and Conditions, h31 reserves the right to close any account opened with false information at any time, and the balance may be forfeited in such cases.
To prevent minors in your household from accessing a family member's account, always keep your login details private. Do not share your password and avoid saving it on your device if there are children or teenagers at home.
Tools for Setting Your Own Limits
h31 believes that players should be in control of their own play. That is why we offer several practical tools you can use to monitor and limit your gambling behavior. Contact 24/7 live chat to use these features.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. You will not be able to deposit beyond the set limit.
Session Time Limit
Decide in advance how long you will play in one sitting. When the time is up, the system will automatically notify you.
Temporary Break (Cool-Off)
If you want to take a break from playing for a few days, you can set a cool-off period from 24 hours to 30 days.
Self-Exclusion
Choose self-exclusion for a longer break. During this period, logging in or playing on the account will be completely blocked.
Play History Review
You can view your full history of deposits, withdrawals, and bets at any time, which helps you analyse your own spending.
Support Team Assistance
Talk to the h31 support team at any time via live chat or email. They can help in both Bengali and English.
How Does Self-Exclusion Work?
When you activate self-exclusion, your h31 account will be fully deactivated for the set period. No promotional messages will be sent during this time. Even after the period ends, the account does not reactivate automatically — you will need to contact the support team to restart and go through a set waiting period.
Warning Signs of a Problem
Most people play for entertainment and continue to do so in a controlled way. However, in some cases gambling can become an addiction. If you notice the following signs in yourself or someone close to you, take action in time.
- Repeatedly returning to play after a loss and placing larger bets to try to recover losses.
- Using money set aside for essential expenses, rent, or family needs to gamble.
- Hiding from family or friends whether you are playing or how much money you are spending.
- Feeling restless, irritable, or helpless when trying to stop playing.
- Spending hours playing while neglecting work, studies, or family responsibilities.
- Holding unrealistic hopes of winning and repeatedly playing with the thought of "I will win this time."
- Continuing to play by taking on debt or borrowing money.
- Turning to gambling as the only way to relieve stress or loneliness.
These signs do not mean you are weak — this is a health issue for which help is available. The h31 support team will guide you in complete confidence. Learn more about h31 — including details on how we prioritise user safety.
Where to Find Help
If you realise you have a problem, you do not have to face it alone. Reach out to family, friends, and professional counsellors. h31 is also always here for you.
h31 Live Chat Support
Available in Bengali 24 hours a day, 7 days a week. Get help setting limits or activating self-exclusion. Full confidentiality is maintained.
Family and Friends Support
Talk openly with trusted family members or friends. Support from loved ones can often be just as effective as professional help.
Professional Counselling
Speak with a mental health specialist or counsellor. Gambling addiction is a treatable condition and the situation can improve with the right support.
Contact h31 support by email: — our team responds in both Bengali and English and your information is kept fully confidential.
Practical Tips for Safe Play
Set a budget beforehand
Before you start playing, decide on the maximum amount you will spend that day. Once you reach that limit, end the session — do not add more money in the hope of winning. Playing is for entertainment, not as a source of income.
Remember, casino games always carry a house edge in the long run. No matter how high the RTP is, each spin or round is not dependent on the previous result.
Manage your time and emotions
Avoid playing when you are stressed, tired, or have been drinking. In these states your ability to make decisions is reduced and you are more likely to take excessive risks. Take regular breaks and make time for other activities in your life outside of playing.
Under h31's Privacy Policy, your play data is fully protected — even if you use responsible gambling tools, that information is not shared with third parties.