h31's Privacy Policy

h31 treats the privacy of its users with the utmost importance. This privacy policy ("Policy") describes what information is collected when you use the h31 platform, how it is used, and what steps h31 takes to protect your information. This policy works alongside h31's Terms and Conditions and both documents should be read together.

Our goal is to inform you transparently about how your information is handled, so that you can use the h31 platform with full confidence. If you have any questions, please contact us directly using the contact details provided at the end of this policy.

Types of Information Collected

1.1 Identity Information

h31 collects the following information for account registration and management:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Current address

1.2 Financial Information

Mobile banking account details (bKash, Nagad, Rocket, Upay numbers) are collected to process deposits and withdrawals. Complete financial information is not stored on h31's servers — only the information needed to verify transactions is retained.

1.3 Usage Information

Information about how you use the platform is collected automatically, such as:

• Login time and date
• Device type, operating system and browser information
• IP address
• Session duration and services used
• Betting and gaming history

How Information Is Collected

2.1 Direct Collection

When you create an account on the h31 platform, the information you provide in the registration form is collected directly. Information is also collected during identity verification, when you contact support, and when completing transactions.

2.2 Automatic Collection

Technical information is collected automatically while you use the platform. This includes information gathered through cookies, log files and web beacon technology. This information is used to improve platform performance and maintain security.

2.3 Through Third Parties

Some information is verified through payment processors and identity verification services. These third-party providers may only use information for the specified purpose and no other use is permitted.

Purpose of Using Information

h31 uses the information collected for the following specific purposes:

3.1 Account Management and Identity Verification

Information is used to keep your account active, verify logins, and ensure security through OTP and two-factor verification processes.

3.2 Transaction Processing

Financial information is used to complete deposits and withdrawals successfully and to maintain transaction history. This information is also used to set and apply the minimum ৳200 deposit and ৳500 withdrawal limits.

3.3 Customer Support

Your information is used to provide customer support via 24/7 live chat and email, and to resolve issues.

3.4 Platform Improvement and Security

Usage information is analysed to improve the overall quality of the platform's services, detect fraudulent activity, and ensure everyone's security through SSL-encrypted connections.

3.5 Responsible Gaming

h31 is committed to ensuring responsible gaming. To this end, user gaming behaviour is monitored and, where necessary, responsible gaming tools and support are provided.

Information Storage and Security

4.1 Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Once those obligations have ended, information is securely deleted.

4.2 Technical Security Measures

h31 uses industry-standard security technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access the information they need
• Encrypted database storage

4.3 In the Event of a Data Breach

If a data breach occurs for any reason and there is a possibility that your information has been affected, h31 will notify you as soon as possible and advise on the necessary protective steps.

Sharing Information with Third Parties

5.1 Service Provider Partners

h31 works with trusted technology and payment partners to deliver its services. These partners receive only the limited information necessary to carry out their specific tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a legitimate request from a law enforcement agency or a court order. In such cases, only the specific information requested is provided.

5.3 What Is Not Done

h31 never sells, rents or transfers your personal information to third parties for marketing purposes. Your information is not shared with advertisers or unrelated companies.

5.4 Game Software Providers

Game studios such as Evolution, Pragmatic Play Live, JILI, PG Soft and Spribe receive only the minimum session information required to manage gameplay. Your identity information is not shared with these studios.

Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. h31 uses cookies for the following purposes:

• Keeping login sessions active
• Remembering your preferences and settings
• Ensuring platform services function correctly
• Security verification and fraud prevention
• Statistical analysis to improve the user experience

6.2 Types of Cookies

h31 uses three types of cookies: essential cookies (without which the platform does not work), functional cookies (which save your preferences) and analytics cookies (which help improve services).

6.3 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may prevent some core platform features from working correctly.

User Rights

As an h31 user, you have the following rights:

7.1 Right to Access Information

You may request to know what information h31 holds about you. After verification, the information will be provided within a specified period.

7.2 Right to Correct Information

If any information held about you is inaccurate or incomplete, you may request a correction. Some information can be updated directly from account settings; others must be corrected through the support team.

7.3 Right to Delete Information

After closing your account, you may request that your information be deleted, except for information that must be retained to meet legal obligations.

7.4 Right to Data Portability

You may request to receive your personal information in a common, readable format.

7.5 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily restricted. For such requests, please contact h31's support team.

Visit our About Us page for general information about h31 and a description of its services.

Protection of Minors

The h31 platform is strictly for persons aged 21 and above. h31 does not intentionally collect any information from persons under the age of 21. Age is verified at registration and minors are not permitted to create an account.

If we become aware that information has been collected from a person under 21, that account will be immediately suspended and the relevant information will be deleted. Parents or guardians with concerns about this may contact h31's support team.

Policy Changes

h31 reserves the right to update this privacy policy from time to time. If any significant changes are made, you will be notified by email or through a platform notification. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this policy will always show the date of the most recent change. If you need a previous version, please contact the support team.

Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact us directly. h31's support team provides service in both Bengali and English, 24/7.

For general questions, you can visit our FAQ section, where answers to common questions about privacy and security are available.